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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following BEST describes the purpose of access management?

A) To detect security events and make sense of them
B) Provides the rights for users to be able to use a service or group of services
C) To provide a channel for users to request and receive standard services
D) To prevent problems and resulting Incidents from happening

2. Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

A) To ensure that a service managed and operated accordance with constraints specified during design
B) To design and develop capabilities for service management
C) To plan the resources required to manage a release
D) To provide good-quality knowledge and information about services

3. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A) Perform
B) Do
C) Measure
D) Implement

4. Where should the following information be stored?
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels

A) The service knowledge management system (SKMS)
B) A configuration management database (CMDB)
C) The forward schedule of change
D) The service portfolio

5. Service transition contains detailed descriptions of which processes?

A) Service level management, service portfolio management, service asset and configuration management
B) Change management, capacity management event management, service request management
C) Change management, service asset and configuration management, release and deployment management
D) Service asset and configuration management, release and deployment management, request fulfillment

Solutions: