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Huawei H19-321 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Enterprise Service Overview | 20% | - Huawei service strategy and positioning
- Role and value of enterprise services
- Service industry trends and standards
|
| Topic 2: Sales Enablement and Positioning | 25% | - Pre-sales service solution design
- Customer value analysis and presentation
- Competitive differentiation
|
| Topic 3: Delivery Tools and Models | 25% | - Service delivery frameworks
- Implementation and operation tools
- Risk and quality management
|
| Topic 4: Detailed Service Portfolio | 30% | - Support and maintenance services
- Managed and cloud services
- Professional and consulting services
- Service level agreements and offerings
|
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
1. Which of the following scenarios does not belong to the stock maintenance sales scenario.
A) Purchase extended warranty service when the equipment is sold
B) Maintenance sales after maintenance expires
C) Increase service offerings and increase SLAs during the service period
D) Maintenance sales after the end of the warranty period
2. The data center L1 integration project feedback should contain (multiple choice)
A) Currently in the operational phase of the project
B) Customer relationship support, channel cooperation progress
C) Customer capital budget and construction time requirements
D) Key competitor dynamics
3. HUAWEI CLOUD IDC project L1 construction customer type.
A) Traffic customers
B) Internet customers
C) Financial clients
D) Government customers
4. Which products below gold + maintenance services contain inspection services () (multiple choices)
A) storage
B) Transmission, access
C) Wireless & Core
D) CE switch
E) NE Router
F) server
5. At present, SmartNOS service has become a unified brand of which of the following services?
A) Elevate your service
B) Maintenance
C) Planning and design services
D) Solution Implementation Services
Solutions:
Question # 1 Answer: A | Question # 2 Answer: A,B,C,D | Question # 3 Answer: D | Question # 4 Answer: A,B,C,D,E | Question # 5 Answer: A |