Customer-centric management
Customers are god, which is truth. Actually, each staffs of HP is sincere and responsible, and try their best to meet customers' requirements and solve the problems for them.
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HP HP2-E59 Exam Syllabus Topics:
| Section | Weight | Objectives |
| HP Portfolio Overview & Value Proposition | 16% | - Differentiators and competitive advantages
- HP server, storage, networking and services portfolio
- Positioning HP solutions against competitors
|
| HP Storage Solutions | 16% | - StoreEasy, MSA, StoreOnce, StoreEver
- Block, file, object and backup solutions
- Matching storage to customer requirements
|
| HP Server Solutions | 20% | - Use cases and target environments
- Key features and benefits
- ProLiant rack/tower/blade servers
|
| Customer Segmentation & Buying Process | 20% | - Recognize IT trends and business drivers
- Identify customer types and business needs
- Align solutions with buying cycle stages
|
| HP Networking Solutions | 26% | - LAN, WAN, wireless and data center networking
- FlexNetwork architecture and features
- Networking value and business outcomes
|
| HP Technology Services | 2% | - Foundation, Proactive and Consulting services
- Support and lifecycle services
|
HP Introduction to Selling Servers, Storage, Networking and Services Sample Questions:
1. At which stage of the Just Right IT (JRIT) maturity model would a customer generally make IT performance a priority?
A) Business Expansion
B) Enterprise Building
C) Building Momentum
D) Starting Out
2. Your customer is in the building momentum stage of the Just Right IT (JRIT) maturity model and has multiple remote and branch offices. Which HP line of servers would likely fit best into their infrastructure?
A) HP ProLiant Micro Servers
B) HP ProLiant tower servers
C) HP ProLiant client servers
D) HP ProLiant rack servers
3. What is single pane of glass management?
A) Complete set of security solutions that address sophisticated security threats
B) Unified communication between wired and wireless connections
C) Single-point network management with visibility across entire networks
D) Management of all monitors on the network at the same time
4. Which statement is true about the appropriate type of sales motion to use with HP customers?
A) The sales motion should depend on the customer's stage in the Just Right IT (JRIT) maturity model.
B) The sales motion should depend on the relationship with the customer and the type of solution.
C) Transactional is best in every sale of HP solutions and products.
D) Consultative is best in every sale of HP solutions and products.
5. Which HP online tool makes it easy to select the right HP solution bundle to recommend to a small or medium business?
A) HP Insight Online
B) HP JRIT
C) Hpshopping.com
D) LAN Desk solution for HP
Solutions:
Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |