Salesforce Slack-Con-201 - Salesforce Certified Slack Consultant

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
B) What user support model does your organization use today to answer IT and Slack-related questions?
C) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
D) Which internal teams collaborate most frequently in your current organization?

2. Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A) Convert guests to multi-channel guests.
B) Enable the option to bypass SSO for guests.
C) Convert guests to full members.
D) Collaborate with guests via a Slack Connect channel.

3. What role does the Slack account team have in a client engagement?

A) They are the main client-facing team members during your engagement.
B) They are responsible for setting up the Slack Connect channel to connect with your client team.
C) They are responsible for making all necessary configurations into your client's Slack instance.
D) They will partner with you for the overall success of your client and serve as your point of escalation for any issues.

4. Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?

A) In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
B) In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
C) In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
D) In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.

5. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will be the primary point of contact post-project completion.
B) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
C) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
D) The Slack Consultant provides subject matter expertise during the project implementation.

Solutions: