Pegasystems PEGAPCSA86V1 - Pega Certified System Architect (PCSA) 86V1

The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

• A. Submission
• B. Verification C Repair
• C. Review

You are implementing a Ul form collecting job applicant information. Users must provide
values to certain fields before submitting the form.
Which configuration adds asterisks to indicate the mandatory fields on the form?

• A. Use an Edit Validate rule to verify if each of the mandatory properties has a value
• B. Use multiple Validate rules for each mandatory field
• C. Use a Validate rule to verify the mandatory fields have a value
• D. Configure the mandatory fields as Required in the section rule

A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates .
How do you satisfy this requirement?

• A. Define a declare expression for the total cost field.
• B. Configure a Validate rule for the room selection step.
• C. Add a When condition to the room selection step.
• D. Apply a Disable when condition to the total cost field.

A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?

• A. Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
• B. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
• C. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
• D. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)

• A. Create a process for customers to indicate menu preference and schedule the menu testing appointment. Add the process as a case-wide optional action.
• B. Create a process for providing menu preferences and scheduling the menu appointment. Create a parallel process for providing the customer with the rental rete quote.
• C. Create a check box for customer to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.
• D. Create a check box for customer to indicate whether they want the restaurant to cater the event. Create a selection with the menu preferences and scheduling feature that has a Visible when condition.