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Apple Macintosh Service Sample Questions:

1. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) The cursor is frozen and the system is unresponsive.
B) You may hear fan or drive noise.
C) The power button or power indicator lights up.
D) You can't connect to the Internet.
E) You don't hear a startup chime.

2. Examine the exhibit. Is this the correct tool to remove the top cover from a Mac mini?

A) No
B) Yes

3. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) What operating system are you using?
B) Did you turn off the computer improperly?
C) What steps have you taken to resolve the problem yourself?
D) What is the issue?

4. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Discussions
B) Knowledge Base
C) User's manual
D) Downloads

5. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple
Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base
Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A) AirPort reception is affected by the display on top of the Mac mini.
B) The Mac mini must be upgraded to Mac OS X v10.4.7 first.
C) The AirPort Express Base Station is not compatible with the Mac mini.
D) The AirPort Express Base Station is too far away.

Solutions: