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Achieving the Salesforce Certified Sales Cloud Consultant certification is a great way for professionals to demonstrate their expertise in sales cloud consulting. It can help individuals advance their career in the Salesforce ecosystem by opening up new job opportunities and showcasing their skills to potential employers. Additionally, companies that work with Salesforce often look for certified professionals to ensure that they are getting the highest level of expertise and knowledge when it comes to implementing and using the Sales Cloud.
NEW QUESTION # 65
Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplishthis?
- A. Omni-Channel with prioritized queues
- B. Standard Email-to-Case with assignment rules
- C. Standard Web-to-Case with assignment rules
- D. Lightning Email with web routing prioritization
Answer: B
NEW QUESTION # 66
A consultant needs to migrate data in Sales Cloud and is considering using Data Loader. What are two capabilities of this migration tool? Choose 2 answers.
- A. Extract organization and configuration data.
- B. Run one-time or scheduled data loads.
- C. Export field history data.
- D. Prevent importing duplicate records.
Answer: B,C
NEW QUESTION # 67
There are four steps to managing Products and Price Books. Can you put the steps in order?
- A. Defined Standard Price
- B. Create Custom Price Book
- C. Create Product
- D. Set List Price
Answer: A,B,D
NEW QUESTION # 68
Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)
- A. Disable the Interactive Voice Response (IVR) system.
- B. Route cases to agents in an alternate center.
- C. Update the case status field values.
- D. Deliver training on case handling for contingent staff.
- E. Monitor service level agreements (SLAs) and notify customers.
Answer: B,D,E
NEW QUESTION # 69
Universal Containers acquires sales leads each year through trade show attendance by its sales and marketing employees. Occasionally, duplicate leads are generated when the marketing team imports leads that already exist in the system. What should a consultant recommend to prevent duplicate leads in the system?
- A. Upload leads using Lead Import wizard and select the appropriate field to match duplicates against existing records
- B. Upload leads using Data Loader and enable "Find Duplicate" setting to prevent duplicates
- C. Upload leads and click "Find Duplicates" button for each lead record to identify potential duplicate lead
- D. Upload leads to Data.com to remove duplicates and select the option to have them automatically imported
Answer: A
NEW QUESTION # 70
What is a consideration when implementing Advanced Currency Management? Choose 3 answers
- A. Advanced currency management dated exchange rates are automatically updated on a monthly basis
- B. The converted amount of an opportunity uses dated exchange rates based on the close date of the '-' opportunity.
- C. Advanced currency management can be enabled or disabled in the organization under the company '-' profile if needed.
- D. Currency roll-up summary fields from opportunity products to an ortunity use the dated exchange rate
Answer: B,C,D
NEW QUESTION # 71
During a Discovery session at Cloud Kicks, a topic is highlighted that
How should the consultant proceed?
- A. Continue work because it is covered by the warranty.
- B. Define and submit a change order for the new items.
- C. Conduct another Discovery session.
- D. Revise the timeline for the new items.
Answer: B
NEW QUESTION # 72
Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company would like to track and report on these deals separately from other deals. What should a consultant recommend to meet this requirement?
- A. Create separate page layout and report to flag and report on these deals
- B. Create a customer filed on opportunity to flag and report on these deals.
- C. Create an opportunity record type and sales process for reporting on these deals
- D. Add upsell as a stage and create a summary report by opportunity stage
Answer: C
NEW QUESTION # 73
Cloud Kicks is preparing to deploy its configurations. The chosen release date is during a Salesforce Release window. The current configuration is in Non-Preview Sandbox.
Which two strategies should a consultant recommend?
Choose 2 answers
- A. Deploy after the Salesforce Release.
- B. Deploy before the Salesforce Release
- C. Test new configurations in a Preview Sandbox.
- D. Test new configurations in a Non-preview Sandbox
Answer: A,C
NEW QUESTION # 74
Cloud Kicks recently started using Sales Cloud and hosts its business website outside of Salesforce. On its website, Cloud Kicks has a lead generation web page. The VP of Sales wants the Leads captured in its self-hosted website to be reflected in Salesforce. What should Consultant recommend?
- A. Implement Salesforce Connect to create Leads in Salesforce from the Cloud Kics website.
- B. Implement Web-to-Lead to create Leads in Salesforce from the Cloud Kicks website.
- C. Implement the SOAP web service API to send Leads from the Cloud Kicks website to Salesforce.
- D. Implement the REST web service API to send Leads from the Cloud Kicks website to Salesforce.
Answer: B
NEW QUESTION # 75
Universal Containers would like to associate some contacts with more than one Account (e.g., a contact is an employee of one account and on the boards of several other Accounts). What solution should a consultant recommend to meet this requirement?
- A. Clone the contact record and add to the 2nd account.
- B. Add the contact to the contacts role related list to the other account.
- C. Associate the contact to other account using lookup field.
- D. Add the contacts to the partner related list on the second Account.
Answer: B
NEW QUESTION # 76
The sales director of retail products at Cloud Kicks wants to allow cloning of orders to help sales reps process repetitive orders.
What are two guidelines to consider when cloning an order with products? Choose 2 answers
- A. The admin will be able to set up which fields can be cloned to a new order.
- B. A cloned order's start date must fall between the associated contract's start and end dates.
- C. A cloned order must be associated with the same contract as the original order.
- D. A new order's currency or price book will remain the same If the original order has products.
Answer: B,D
NEW QUESTION # 77
Customizable Forecasting must be enabled by salesforce.com support.
- A. True
- B. False
Answer: B
NEW QUESTION # 78
CORRECT TEXT
What is the benefit of Advanced Currency Management?
Answer:
Explanation:
Advanced
currency management allows you to manage dated exchange rates within opportunities using Salesforce. Dated exchange rates allow you to map a conversion rate to a specific date range.
NEW QUESTION # 79
Northern Trail Outfitters (NTO) wishes to implement a sales methodology that focuses on identifying customers challenges and addressing them with offerings. Which sales methodology is described above?
- A. Solution selling
- B. Target account selling
- C. Relationship selling
- D. Direct selling
Answer: A
NEW QUESTION # 80
How should a consultant configure Sales Cloud if a customer requires two unique sets of sales stages for opportunities based on the opportunity amount being greater than or less than $100,000 USD?
- A. Create two sales processes, two opportunity record types, and a workflow rule triggered by the opportunity amount.
- B. Create two sales processes, two opportunity record types, and a workflow rule triggered by sales stage.
- C. A Create one sales process and a validation rule that evaluates opportunity amount to determine the appropriate sales stage.
- D. Create two sales processes and a workflow rule triggered by opportunity amount to assign a sales process.
Answer: A
NEW QUESTION # 81
Universal containers would like to capture business sector information on a lead and display the information on the account and contact once the lead has been converted. How can these requirements be met?
- A. Create a custom field on the Lead and Account objects. Create a custom formula field on the contact '-' object to pull the value from the Account object.
- B. Create a custom field on the Lead and Account objects and configure mapping of these two fields for
'-' conversion. Create a custom formula field on the Contact object to pull the value from the contact object. - C. Create a custom field on the Lead and Account objects and configure mapping of these two fields for
'-' conversion. Create a custom formula field on the Account object to pull the value from the contract object - D. Create a custom field on Lead, Account and Contact objects and configure mapping of these two fields for '-' conversion. Use a trigger to update the contact field with the Account value.
Answer: B
NEW QUESTION # 82
Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model. How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?
- A. Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.
- B. Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.
- C. Add Renewals and Sales Operations team members to a sales user's default Opportunity team.
- D. Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.
Answer: B
NEW QUESTION # 83
Cloud Kicks uses an external ERP application to process its orders. This ERP application needs to receive data about Opportunities when the Opportunity closes.
Which two solutions should the Consultant recommend?
Choose 2 answers
- A. Connected App
- B. RESTCallout
- C. Outbound Message with Workflow Rules
- D. Single Sign-on
Answer: B,C
NEW QUESTION # 84
Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages. Which solution should the Consultant recommend?
- A. Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quickly.
- B. Configure a dashboard that shows Opportunities that have not moved stage for 30 days, and provide training to those Opportunities owners.
- C. Use Path to provide guidance for key Opportunity stages.
- D. Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do move the Opportunities to the next stage(s).
Answer: C
NEW QUESTION # 85
Your commit summary says you can bring in $1,000 this period butyou've just gotten a verbal approval on a deal for $500 from a CEO. What should you do?
- A. Override the forecast summary for your commit
- B. Override the opportunity and move the stage to commit, making the forecast more realistic
- C. Nothing. It's ok if the forecast is inaccurate
Answer: B
NEW QUESTION # 86
What is to be considered when implementing Currency Advanced Management? Choose 3 answers
- A. Currency roll-up summary fields from opportunities products to an opportunity use the dated exchange rate.
- B. Advanced Currency Management can be enabled or disabled in the organization under the company profile, if needed.
- C. The converted amount of an opportunity uses dated exchange rates based on the close date of the opportunity.
- D. Advanced Currency Management dated exchange rates are automatically update on a monthly basis.
- E. Currency roll-up summary fields from opportunities to an account use the static conversion rate.
Answer: A,C,E
NEW QUESTION # 87
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Earning the Sales-Cloud-Consultant certification can open up a variety of career opportunities for professionals in the Salesforce ecosystem. Certified consultants are in high demand by organizations looking to implement or optimize their Sales Cloud solutions. Moreover, having a Salesforce certification on your resume can help you stand out in a competitive job market and increase your earning potential.
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