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NEW QUESTION # 98
The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers
- A. Add the More Topics link to the navigation menu
- B. Assign relevant articles to a group
- C. Enable Feed Tracking for these topics
- D. Make sure subtopics are enabled in the page headline
Answer: B,D
NEW QUESTION # 99
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:
- A. Configure Files Connect and include the external object in the global search
- B. Configure Salesforce Connect and define the required external objects
- C. Used the standard files component and define the third-party billing system as a source
- D. Create a custom lightning component to display the information in an iframe
Answer: A
NEW QUESTION # 100
Universal Containers builds their customer Community on Customer Services Templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
Select one or more of the following:
- A. From the Community site
- B. From the Community Workspaces
- C. From the Community Builder
- D. From the All Communities setup page
Answer: B
NEW QUESTION # 101
What must your enable at the User level to ensure External Users are able to view Knowledge?
- A. Assign the Knowledge User Permission Set
- B. Check Knowledge Use
- C. Assign the Knowledge One Permission Set
- D. Check KnowledgeOne User
- E. Check the Data Categories you want to be Visible
Answer: C
NEW QUESTION # 102
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: * 120,000 partner accounts* Minimize the number of partner account roles* Partner account is made up of sales employees and sales managers* Sales employees only have access to their data* Sales managers have access to all sales employees data. What are the two most efficient ways for the Salesforce Admin to fulfil these requirements?
Choose 2 answers
- A. Make the sales manager the Super User on the partner account
- B. Use sharing rules to grant sales managers access to sales employees' data
- C. Set up partner accounts with one role
- D. Set up partner accounts with two roles
Answer: C,D
NEW QUESTION # 103
The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?
Select one or more of the following:
- A. Users did not approve each others' Friend Requests within the Community
- B. External users can only view eachother if they are in the same Account
- C. External users cannot view each other within Partner Communities
- D. The Administrator has deselected Community User Visibility
Answer: D
NEW QUESTION # 104
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A. Add a custom Live Agent Lightning component.
- B. Configure Live Agent in the Salesforce org.
- C. Enable Live Agent in Community Settings.
- D. Set up Live Agent in Community Management.
Answer: A,B
NEW QUESTION # 105
Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them. What is the final step the administrator should take to ensure user membership to the Community?
Select one or more of the following:
- A. Publish the Community using the Community Builder
- B. Ensure the "send welcome email" checkbox is selected
- C. Assign the "UC Customer Community" profile in administration
- D. Use a permission set to give users access to the Community
Answer: D
NEW QUESTION # 106
You have created a custom object to list all upcoming company events, including speaker bio's and location and now wish to expose this publicly on your Customer Community. How are you are able to edit the public access settings? [Select Two]
- A. Go into the Setup Menu >> Profiles >> edit the object settings on the guest community profile
- B. Add the sample code provided on help.salesforce.com to the head markup and add the object name you want to expose publicly
- C. Go into the Community Page Manager and update the Page Access control to Public
- D. Install the Community Object Permissions Manager from the AppExchange for advanced data sharing options
- E. Go into the Community Manager and select the objects that are available publicly
- F. Go into the Community Builder and navigate to settings and click on the hyperlink to the Guest User Profile
Answer: A,F
NEW QUESTION # 107
Universal Containers is launching a Community with the following requirements:
- Branding requirement is limited to logo and font.
- Configurable Navigation with the option to navigate to custom objects and records.
- Access to articles is limited per Date Category Visibility.
Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?
- A. Koa
- B. Aloha
- C. Customer Service (Napili)
- D. Kokua
Answer: C
NEW QUESTION # 108
Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads, opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:
- UC can engage with partners during the sales cycle
- UC can have internal only discussions
- The channel manager can bring any UC employee to the discussion
- UC employees might have access to the partner community
How should a Salesforce administrator fulfil these requirements?
Select one or more of the following:
- A. Leverage unlisted groups and record sharing for access control
- B. Leverage private groups and record sharing the access control
- C. Leverage the opportunity feed and manual shares for access control
- D. Leverage the opportunity feed and group record layout access control
Answer: C
NEW QUESTION # 109
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
- A. Use a schedule report that alerts the Salesforce administrator of the new contacts
- B. Send an email to the administrator when the opportunity is marked closed won so they can create users
- C. Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- D. Use a trigger to create Community users for all related contacts on the account
Answer: D
NEW QUESTION # 110
Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?
- A. Activate a content rule to flag member-generated content with a Review Moderation action.
- B. Create a rate rule and apply it to posts with newly registered members as the criteria.
- C. Grant the "Community Moderator" permission to allow access to view engagement reports.
- D. Grant the "Moderate Communities Feed" permission to Community members so they can flag content.
Answer: A
NEW QUESTION # 111
Universal Containers needs to create a Support Community with the following requirements: * Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively. * A customer user should be able to see all cases opened for their account, including cases opened by their colleagues. * Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? Choose 2 answers
- A. Set up Delegated Admin access for customer users
- B. Create a Sharing Set on the Case object
- C. Select the Community User Visibility checkbox
- D. Enable Super User access for customer users
Answer: C,D
NEW QUESTION # 112
ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?
- A. Profiles
- B. Chatter Groups
- C. Sharing Rules
- D. Permission Sets
- E. Public Groups
Answer: D
NEW QUESTION # 113
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Salesforce CRT-271 (Certification Preparation For Community Cloud Consultants) Certification Exam is designed for professionals who specialize in the deployment and management of Salesforce Community Cloud solutions. Certification Preparation For Community Cloud Consultants certification exam covers a range of topics, including understanding the capabilities of Salesforce Community Cloud, configuring and managing communities, building custom Lightning components, and integrating with other Salesforce products.
Achieving the Salesforce CRT-271 certification demonstrates your expertise in Salesforce Community Cloud and your ability to help businesses build and manage their online communities. Certification Preparation For Community Cloud Consultants certification is ideal for consultants, developers, and administrators who work with Salesforce Community Cloud. It is a great way to showcase your skills and knowledge and advance your career in the Salesforce ecosystem.
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