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BCS BAP18 certification exam is an excellent way for business analysts to validate their skills and knowledge in business analysis practice. BCS Practitioner Certificate in Business Analysis Practice 2018 Exam certification is recognized worldwide, making it a valuable certification to have on your resume. With the right preparation and study, passing the BCS BAP18 certification exam can help you advance your career in business analysis.
BCS Practitioner Certificate in Business Analysis Practice 2018, also known as BCS BAP18, is a certification exam that validates the skills and knowledge of business analysts in the field of business analysis practice. BCS Practitioner Certificate in Business Analysis Practice 2018 Exam certification is internationally recognized and serves as a benchmark for business analysts to demonstrate their proficiency in the key areas of business analysis such as requirements engineering, stakeholder engagement, and business process modeling.
NEW QUESTION # 17
A local council has decided to completely redesign the way it provides library lending services: it plans to stop lending books and move towards an entirety online e-book lending model Four activities to be included in the Business Activity Model (BAM) are given below:
a) Lend books
b) Establish licensing arrangements with publishers.
c) Define lending policies
d) Monitor lending usage
What will be the dependencies between these activities on the BAM?
- A. c - b - a - d
- B. d - c - a - b
- C. c - d - a - b
- D. c -- a - b - d
Answer: A
NEW QUESTION # 18
An overseas bank is currently undertaking a feasibility study looking into the possible launch of a new bank in the UK.
Preliminary findings suggest that the market is saturated, customers have a lot of choice and UK legislation makes It easy for them to from one bank to another.
In which area of Porter's Five Forces model would these preliminary findings be documented?
- A. Threat of substitute products or services
- B. Threat of now entrants.
- C. Bargaining power of customers
- D. Bargaining power of suppliers.
Answer: C
Explanation:
Explanation
The preliminary findings suggest that the market is saturated and customers have a lot of choice, which indicates that the customers have the power to switch from one bank to another. This is an example of the bargaining power of customers, which is one of the five forces of Porter's Five Forces model. The other forces are Threat of New Entrants, Bargaining Power of Suppliers, Threat of Substitute Products or Services, and Rivalry among Existing Firms.
NEW QUESTION # 19
A local council wishes to improve its housing allocation process. The following notes were made by the head of housing about the current process.
Housing application decision are made using a set of criteria based on a range of factors, including the length of time application has been on the waiting list and the number of dependents they have. The criteria by the council housing committee, who meet on a regular basis and seek to ensure that the criteria continue to enable effective housing allocation.
Occasionally, legislation ensuring protection for the most vulnerable people in our society can affect the criteria, as can changes issued by central government concerning practical issues, such as building regulations?
Which of the following types(s) of business rule has been described in this extract?
- A. Internal procedures.
- B. External constrains and internal policies.
- C. External constraints and external procedures.
- D. Internal policies and internal procedures.
Answer: A
NEW QUESTION # 20
EcoBags is a company that designs and makes eco-friendly shopping bags foe various clients An Internal analysis of the business has revealed the following information about the company.
a) Recent investment in new machinery will enable the company to continue its innovation programme b) Feedback from customers and an Increase in sales suggests that Leo Bugs is recognised as a quality brand c) The number of staff currently employed in the company is sufficient to meet expected future growth d) The ability of EcoBags to respond quickly to new market demands has earned it an innovation award.
e) The company has significant retained profits, which will help fund the innovation programme.
Which of these would be considered as 'tangible' resources in a resource audit?
- A. a, c and e.
- B. b, c, and e.
- C. a, b and d.
- D. c, d, and e
Answer: A
Explanation:
Explanation
a) Recent investment in new machinery - This represents a physical asset that can be quantified and measured.
c) The number of staff currently employed in the company - This represents the human resource available to the company.
e) The company has significant retained profits - This represents the financial resources available to the company.
Tangible resources in a resource audit refer to physical assets such as machinery, staff, and retained profits.
The recent investment in new machinery, the number of staff currently employed, and the significant retained profits are all tangible resources.
NEW QUESTION # 21
Alana has identified the several issues in a process redesign project she is working on, including the following:
1) The suggested changes will require a re-definition of the organisation's Key Performance Indicators (KPI)
2) The suggested changes to the business structure will affect our relationships with suppliers.
3) The proposed sharing of data with our suppliers will raise legal accessibility issues Which elements of POPIT consider these issues?
- A. People and Processes.
- B. Processes and Information & Technology.
- C. Information A Technology. Organisation
- D. People and Organisation.
Answer: A
Explanation:
Explanation
The POPIT framework (People, Organisation, Processes, Information and Technology) is a model used to analyse and evaluate a business process. It takes into account the various elements that make up a business process and how they interact with each other. In this case, Alana has identified several issues in the process redesign project, which all fall under the People and Processes elements of the POPIT framework.
The People element looks at the roles and responsibilities of the people involved in the process, and how the proposed changes will affect their roles and tasks. The Processes element looks at the proposed changes to the business structure and how it will affect the relationships with suppliers and how data will be shared. The Organisation element looks at how the proposed changes will affect the organisation's key performance indicators, and how the legal accessibility issues will be addressed.
NEW QUESTION # 22
EcoBags is a company that designs and makes eco-friendly shopping bags foe various clients An Internal analysis of the business has revealed the following information about the company.
a) Recent investment in new machinery will enable the company to continue its innovation programme b) Feedback from customers and an Increase in sales suggests that Leo Bugs is recognised as a quality brand c) The number of staff currently employed in the company is sufficient to meet expected future growth d) The ability of EcoBags to respond quickly to new market demands has earned it an innovation award.
e) The company has significant retained profits, which will help fund the innovation programme.
Which of these would be considered as 'tangible' resources in a resource audit?
- A. a, c and e.
- B. b, c, and e.
- C. a, b and d.
- D. c, d, and e
Answer: A
NEW QUESTION # 23
Part of the management summary of a business case is detailed below:
The key recommendation is that we proceed with the preferred option, a new process and a new IT system. We feel that this option is feasible. although we recognise there Is a risk of lower staff productivity while the new system Is being established ' Which category of costs or benefits has been described?
- A. Intangible benefits.
- B. Tangible benefits
- C. Tangible costs.
- D. Intangible costs
Answer: B
NEW QUESTION # 24
The following is an excerpt from a job advert tor a Business Analyst
"We are seeking an experienced Business Analyst to assist us in the development of formal written proposals.
detailing the cost and benefit of proposed business initiatives. The successful candidate should be able to use a variety of methods to explore and define complex situations Experience of producingblueprintsIn terms of processes, management structures, culture and people would be highly advantageous-Based on the extract, what are the competencies required for this role?
- A. Subject matter expertise. Investigation techniques, Business architecture.
- B. Domain knowledge. Business modeling. Gap analysis.
- C. Business case development. Investigation techniques. Business architecture
- D. Business case development. Business modeling, Requirements engineering
Answer: D
NEW QUESTION # 25
Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?
- A. To determine which activities in the desired situation are not financially feasible
- B. To identify how the organisation should structure itself to support the desired situation
- C. To establish which stakeholder views will not be reflected in the desired situation
- D. To assess how tar the organisation's current activities support the desired situation
Answer: B
Explanation:
Explanation
A BAM is a graphical representation of the current and future processes within an organisation, and it can be used to identify gaps between the current state and the desired future state. By using a BAM, a Business Analyst can identify which processes need to be changed, eliminated, or added in order to bridge the gap between the current and desired states. This allows the organisation to structure itself in such a way that it can achieve the desired situation.
NEW QUESTION # 26
BuildCo is small building company with the stall. The owner to reduce time spent on administration by simplifying the company's paperwork. This paperwork includes provides quotes and invoices, as well as managing orders and receipts for building materials.
Most of the paperwork is completed manually and copies are stored in filing cabinets. However, quotes and invoices are produced on a word processor and the stored on a computer, with printed copies also stored in the filing cabinets. The owner is not sure that all the current paperwork is necessary.
Which investigation technique would be MOST effective in establishing the need for item of paperwork?
- A. Questionnaire
- B. Interviews
- C. Workshop
- D. Document Analysis
Answer: A
NEW QUESTION # 27
Elizabenth is an external consultant who is helping a company streamline its process. She has not worked for this company before.
The managing director (MD) has explained that some of the line managers feel that this work is unnecessary, whilst others are concerned that their staff will be made redundant as a result of her recommendations. He is keen for Elizabeth to get an understanding Elizabeth with an of organization staff and for the involve line manager in formulating potential improvements. The MD has provided Elizabeth with an organizational chart, detailing the business areas she needs to investigate, as well as the names of the line managers involved.
To understand the concerns of operational staff and line managers, which pair of techniques SHOULD she use first?
- A. Business activity modeling and fishbone diagrams.
- B. Interviews and rich pictures.
- C. Document analysis and mind maps.
- D. Observation and scenario analysis
Answer: B
Explanation:
Explanation
The best pair of techniques for Elizabeth to use first are Interviews and Rich Pictures. Interviews will allow her to gain an understanding of the staff's concerns and get insight into the organization's culture. Rich pictures will allow her to visually capture and map out the relationships between the various stakeholders in the organization. This will help her better understand the complexities of the organization and identify any potential areas of improvement.
NEW QUESTION # 28
George and Laura are responsible for the marking strategy in a company vinyl records and cassette tapes online.
George feels that the company should focus its marking solely on people aged over 50, who are nostalgic for these older recording media. He also feels that the company should outsource all marketing activity.
Laura believes that the business should continue with its target of people aged 30-60. As this age group are particularly enthusiastic about vinyl records. She believes that marketing is one of their internal strengths and should remain in house Which specific areas of CATWOE are they considering?
- A. Customer and Owner.
- B. Customer and Actor
- C. Transformation and Environment
- D. Actor and Transformation
Answer: B
Explanation:
Explanation
CATWOE is an acronym for the six elements that make up a system: Customers, Actors, Transformation, Weltanschauung (or Worldview), Owners, and Environment. In this case, George and Laura are considering the Customer and Actor elements, as they are discussing who the company should target (the Customer element) and who should be responsible for the marketing activity (the Actor element).
NEW QUESTION # 29
Part of the management summary of a business case is detailed below:
The key recommendation is that we proceed with the preferred option, a new process and a new IT system. We feel that this option is feasible. although we recognise there Is a risk of lower staff productivity while the new system Is being established ' Which category of costs or benefits has been described?
- A. Intangible benefits.
- B. Tangible costs.
- C. Intangible costs
- D. Tangible benefits
Answer: C
Explanation:
Explanation
The extract describes intangible costs. The costs mentioned in the extract are the potential lower staff productivity while the new system is being established, which are intangible costs
NEW QUESTION # 30
Imran is the chief executive of FairCrops, a producer of ethically and sustainably sourced coffee and cocoa products. He is a true advocate of the FairCrops brand and has seen the positive impact of its approach in the South American regions in which It operates. He believed that there is a market for customers who want to ensure the products they consume have been purchased for a fair price and where the producer has not been unfairly treated.
FairCrops provide their products via an exclusive contract with Donald, the owner of Rest House; a small chain of coffee shops.
Ronaldo is a supplier to FairCrops. The prices he receives means he can provide for Ins family and enhance his crop yield through the advice and training provided by Alan, the FairCrops local representative and support officer From Imran's perspective, which of the following is a CORRECT partial CATWOE analysis of this situation?
- A. Customer = Donald, Actor = Alan. Owner = Imran
- B. Customer = Alan. Actor = Ronaldo. Owner = Imran.
- C. Customer - Alan, Actor = Donald. Actor = Ronaldo
- D. Owner = Ronaldo. Actor = Donald. Customer = Imran
Answer: A
Explanation:
Explanation
The correct partial CATWOE analysis of this situation from Imran's perspective is: Customer = Donald, Actor
= Alan, Owner = Imran. Donald is the customer because he is the owner of Rest House, the small chain of coffee shops that FairCrops provides their products to via an exclusive contract. Alan is the actor because he is the FairCrops local representative and support officer who provides advice and training to Ronaldo, the supplier. Imran is the owner because he is the chief executive of FairCrops.
NEW QUESTION # 31
A Business Analyst is reviewing the stakeholder management strategy for a high profile I Human Resources (HR) protect.
Following an organizational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has Inherited sponsorship of the project. Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly for when the project started and secondly now that his role has changed?
- A. Ignore; Keep informed.
- B. Keep on side; Constant active management
- C. Ignore; Constant active management
- D. Keep watch; Constant active management
Answer: B
Explanation:
Explanation
The appropriate sets of stakeholder management strategies for Harvey when the project started were "Keep On Side" and "Constant Active Management". Now that his role has changed, the strategies should be "Keep On Side" and "Keep Informed". Keeping on side means maintaining a positive relationship with all stakeholders and keeping them informed about the project's progress. Constant active management involves working to ensure that all stakeholders are properly engaged in the project, and that their needs and concerns are addressed. Keeping informed means regularly sharing project updates and progress with stakeholders, so that they understand the project's progress and can provide feedback if needed.
NEW QUESTION # 32
The following is an excerpt from a job advert tor a Business Analyst
"We are seeking an experienced Business Analyst to assist us in the development of formal written proposals. detailing the cost and benefit of proposed business initiatives. The successful candidate should be able to use a variety of methods to explore and define complex situations Experience of producing plueprints In terms of processes, management structures, culture and people would be highly advantageous-Based on the extract, what are the competencies required for this role?
- A. Domain knowledge. Business modeling. Gap analysis.
- B. Business case development. Investigation techniques. Business architecture
- C. Business case development. Business modeling, Requirements engineering
- D. Subject matter expertise. Investigation techniques, Business architecture.
Answer: D
NEW QUESTION # 33
The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary.
One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers.
The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff How would the end users be classified on a power/interest grid?
- A. Some interest, high power
- B. Low interest, some power
- C. High interest, some power.
- D. High interest, low power
Answer: D
Explanation:
Explanation
On a power/interest grid, end users are classified as having high interest (due to their vocal opposition to the new tool) but low power (as they have no authority to make decisions about the tool). This is in contrast to the senior managers, who have some power (as they have the authority to make decisions) but low interest (as they are not directly affected by the tool).
NEW QUESTION # 34
EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:
'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel' Which type of business rule is this?
- A. Internal processed
- B. External constraint.
- C. External requirement.
- D. Internal policy.
Answer: B
Explanation:
Explanation
This business rule is an external constraint, meaning it is an externally imposed requirement that the company must adhere to in order to remain compliant with the law. This type of business rule is outside of the company's control and must be taken into account when designing processes and systems.
NEW QUESTION # 35
The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?
- A. c. d and e
- B. a, b and e.
- C. b. c and d.
- D. a. c and e.
Answer: B
NEW QUESTION # 36
The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary.
One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers.
The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff How would the end users be classified on a power/interest grid?
- A. Some interest, high power
- B. Low interest, some power
- C. High interest, low power
- D. High interest, some power.
Answer: B
NEW QUESTION # 37
George and Laura are responsible for the marking strategy in a company vinyl records and cassette tapes online.
George feels that the company should focus its marking solely on people aged over 50, who are nostalgic for these older recording medi a. He also feels that the company should outsource all marketing activity.
Laura believes that the business should continue with its target of people aged 30-60. As this age group are particularly enthusiastic about vinyl records. She believes that marketing is one of their internal strengths and should remain in house Which specific areas of CATWOE are they considering?
- A. Actor and Transformation
- B. Customer and Owner.
- C. Transformation and Environment
- D. Customer and Actor
Answer: A
NEW QUESTION # 38
Bessant Co.manufactures and sells clothing. The company is every profitable and the IT director would like to invest some of these profits into improving the technical infrastructure of the company, which would help the organic growth of the company. However, the finance director would like to use the profits to acquire one of its competitors.
Shelly is the business analyst on this project and she recognises that the IT and finance director do not agree on the future direction of the business. Once prefers organic growth and the other, growth by acquisition.
What technique COULD Shelly use to improve her understating ot these two different perspectives?
- A. SWOT analysis
- B. The power/ interest grid
- C. POPIT model.
- D. CATWOE.
Answer: D
Explanation:
Explanation
Shelly could use the CATWOE (Customers, Actors, Transformation, Weltanschauung, Owner, Environmental Constraints) model to improve her understanding of the two different perspectives. This model helps to identify and explore the perspective of each stakeholder involved in the project. It does this by looking at the customers, actors, transformation, worldview, owner, and environmental constraints of the project. By using this model, Shelly can gain a better understanding of the two perspectives and how they differ, which can help her to come up with a solution that better meets the needs of both stakeholders.
NEW QUESTION # 39
It services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointed.
The head of IT service has not involve beyond the initial project start-up interviews and has not been invited to any of the project meetings.
position on the power/interest grid does the head of IT services currently occupy?
- A. Some power and influence and some interest
- B. High power or influence and high interest
- C. Low power and influence but high interest.
- D. High power or influence but low interest
Answer: B
Explanation:
Explanation
The head of IT services currently occupies a position of high power or influence but low interest on the power/interest grid. They have been involved in the initial project start-up interviews but have not been invited to any of the project meetings, indicating that they may not have a large amount of interest or involvement inthe project. However, because they are the head of IT services, they will still have a large amount of power and influence over the project.
NEW QUESTION # 40
A group of stakeholders at FlyMe travel operators are in a meeting to discus the Business Activity Model (BAM) for a new subsidiary business. They are planning to launch a new offering, which will offer flight bundle' packages for organization that regularly need to send their staff overseas. The following activities have been identified so far:
a) Monitor flight bundle' sates
b) Sell "night bundles*
c) Determine demand amongst existing customers
d) Identify potential airline earners
e) Determine 'flight bundle' locations,
f) Define bundle pricing.
Although the Operations Director for FlyMe is supportive of the new business proposition, she is not entirely convinced there is a gap in the market, nor is she confident that the idea will be profitable.
With these concerns in mind, which planning activities will she be keen to ensure are discussed before the meeting ends?
- A. a, b. d and e.
- B. b, d and e
- C. c and f
- D. a. c and f
Answer: A
Explanation:
Explanation
Activity c is important to determine demand amongst existing customers and identify potential airline earners.
Activity d is important to determine the locations of flight bundles, and activity e is important to define bundle pricing. Activity a and b are important to monitor flight bundle sales and sell "night bundles", but they are not as important as activities c, d, and e in determining the viability of the new business proposition.
NEW QUESTION # 41
Bluesky Travel is an independent travel agency specialising in luxury bespoke holidays, which is introducing a new booking process. So far, the following key changes have been made:
1) The new Commercial Off The Shelf (COTS) software package for making bookings has been installed and is working
2) Data is being migrated from the old computer system to the COTS software package
3) The IT department has documented the configuration of the COTS system
4) The legal department has confirmed that the new COTS system is compliant with company policies.
In taking a holistic approach, which of the following areas of the POPII Model have NOT yet been addressed by the changes identified?
- A. Organisation and information.
- B. People and technology
- C. Process and people
- D. Organisation and process.
Answer: D
NEW QUESTION # 42
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