Exam Questions and Answers for 3313 Study Guide Questions and Answers!
Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Certification Sample Questions and Practice Exam
The Avaya Aura® Contact Center platform is a comprehensive solution that enables organizations to deliver exceptional customer experiences. It comprises several components, including Avaya Aura® Communication Manager, Avaya Aura® Application Enablement Services, Avaya Aura® Contact Center, and Avaya Aura® Experience Portal. The certification exam covers all these components, ensuring that candidates have a thorough understanding of the platform's architecture, features, and functionality.
NEW QUESTION # 41
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- B. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- C. The Domain User Name has already been mapped to an existing CCT agent.
- D. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
Answer: D
NEW QUESTION # 42
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Windows Application Event Log on the AAMS
- B. Alarm Viewer in the AAMS server utility
- C. Event logs located in D:\Avaya\Logs\MAS on the AAMS
- D. Alarms page in the system status section of the AAMS Element Manager
Answer: D
NEW QUESTION # 43
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. Customer telephone number
- B. CSTA/TR87 Call ID
- C. Avaya Aura Media server (AAMS) addresses
- D. AACC CDN
Answer: A,B,C
NEW QUESTION # 44
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
- A. Contacts Answered
- B. Contacts Offered
- C. Contacts Redirected
- D. Contacts %Abandoned
Answer: B
NEW QUESTION # 45
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- B. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
- C. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- D. Avaya Aura Contact Center Overview and Specification
Answer: A
NEW QUESTION # 46
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A. AAMS SIP message logs
- B. CCMS SIP message logs
- C. CCMS_ASM message logs
- D. Network SIP message logs
Answer: A,B
NEW QUESTION # 47
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. CCMA > Multimedia
- B. CCMM Database Logging
- C. Multimedia Dashboard
- D. Multimedia Administrator
Answer: A
NEW QUESTION # 48
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
- A. Windows Event Viewer\Windows Logs\System
- B. Windows Event Viewer\Windows Logs\Security
- C. Windows Event Viewer\Performance\Logs
- D. Windows Event Viewer\Applications and Services Logs
- E. Windows Event Viewer\Windows Logs\Applications
Answer: D
NEW QUESTION # 49
You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?
- A. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.
- B. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.
- C. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.
- D. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.
Answer: C
NEW QUESTION # 50
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. Manager Administration > User accounts
- B. Manager Administration configuration > CCMA User Migration
- C. CCMA > User Logins
- D. CCMA >User agent
Answer: D
NEW QUESTION # 51
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. Application Enablement services (CTI proxy)
- B. Communication Manager (voice inbound proxy)
- C. APS server (Presence proxy)
- D. Session Manager (Voice inbound proxy)
Answer: A,D
NEW QUESTION # 52
Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool?
(Choose two.)
- A. CCMS_SGM_SipMessages
- B. 11S Access logs
- C. AAMS Sip message logs
- D. CCMS_ASM
Answer: A,C
NEW QUESTION # 53
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.
What should you do next to completely resolve the issue?
- A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
- B. Use the windows services utility to restart the MAS Configuration manager services.
- C. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
- D. Reboot the CCMS server.
Answer: B
NEW QUESTION # 54
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. AACC CDN
C .Avaya Aura Media server (AAMS) addresses - B. Customer telephone number
- C. CSTA/TR87 Call ID
Answer: B,C
NEW QUESTION # 55
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\UniversalInstall
- B. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
- C. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
- D. C:Avaya\Logs\Sysops\MSiLogs
Answer: D
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
NEW QUESTION # 56
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Tcpdump
- B. Avaya Grep
- C. Wireshark
- D. Pscan
Answer: B
NEW QUESTION # 57
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. TCP
- B. H.323
- C. STP
- D. AML
- E. TR87/TLS
Answer: C
NEW QUESTION # 58
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
- A. Disconnect the call if one is present in the system.
- B. View only those calls that are waiting in queue.
- C. Clear call from the utility and from Real-TIME Display Report.
- D. View all calls
Answer: A,B,C
NEW QUESTION # 59
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. Microsoft Hyper-V
- B. VMware ESXi 4.x
- C. VMware ESXi 5.x
- D. Citrix XEN Server
Answer: A,B
NEW QUESTION # 60
While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
- A. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1
- B. D:\Avaya\Logs\CCMS\TFE_1
- C. D:\Avaya\Logs\CCMS_TFE_5
- D. D:\Avaya\Logs\CCMS\CCMS_TFE_5
Answer: C
NEW QUESTION # 61
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?
- A. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
- B. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
- C. C:\Avaya\Logs\CCMS\SipMessages0.log
- D. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log
Answer: D
NEW QUESTION # 62
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
- A. The call is removed from the utility and from the Real Time Display Report.
- B. The call is removed from the utility but will remain on the Real-Time Display Report
- C. The call is disconnected and you must refresh the Real-Time Display Report.
- D. The call is removed from the Real-Time Display Report and the call is disconnected.
Answer: B
NEW QUESTION # 63
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A. The Call ID is the identifier that ties alt information together to produce the complete record for each call.
- B. The Call-by-Call report can include several reporting intervals.
- C. You can enable Call-by-Call statistics for reports on a per application basis.
- D. If a call is queued and an announcement is played, the event will be included in the event column.
Answer: B,C,D
NEW QUESTION # 64
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