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This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.
The Cisco 500-440 test includes about 65-75 questions that the candidate needs to finish within 75 minutes. The questions come in the format of multiple-choice, drag-and-drop multiple response questions and fill in the blanks. The test is conducted by Pearson VUE, you can either take this exam online or in the test center. Moreover, you have to pay $300 to register for the exam. It is important to note that this exam result is valid for 2 years after which candidates need to take the exam again for recertification.
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| Exam Code | 500-440 UCCED |
| Duration | 75 minutes |
| Exam Registration | PEARSON VUE |
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
| Number of Questions | 65-75 |
| Exam Price | $300 USD |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Sample Questions | Cisco 500-440 Sample Questions |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
The training courses offered by Cisco are very helpful and informative for the candidates to learn about the topics that are covered in the exam. To prepare well, you can register for the course described below and learn about the exam topics by getting guidance from the experts.
| Section | Objectives |
|---|---|
| Contact Center Applications | - Reporting and analytics (CUIC) - Cisco Finesse desktop design considerations |
| Operations and Troubleshooting Design | - Failure scenarios and recovery design - Monitoring and logging architecture |
| System Design and Deployment | - Sizing and scalability considerations - Redundancy and high availability design |
| Contact Center Enterprise Architecture | - UCCE solution components overview
|
| Call Routing and Dial Plan Design | - Dial plan integration with enterprise systems - Routing scripts and call flows |
| Integration and Advanced Features | - CRM and third-party integrations - Outbound dialer and callback design |
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