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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. インシデントの緊急性とは何を意味しますか?

A) インシデントを処理する際のインシデントの相対的な重要性
B) インシデントの解決が遅延を許容する度合い
C) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
D) IT サービスがインシデントを解決するのに必要な時間

2. IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?

A) サービスレベル管理
B) IT サービス継続性管理
C) 可用性管理
D) IT サービスの財務管理

3. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) インフラストラクチャのサイズ
B) 実行される特定のプロセス
C) サービスの場所
D) スタッフ数

4. プロセスの機能とは何ですか?

A) 構造的および組織的な役割と責任の説明を補完します。
B) これらは、監視オプションの完全なセットを表します。
C) 垂直方向および水平方向のエスカレーション オプションについて説明します。
D) 要求される品質特性への適合レベルを表します。

5. 情報セキュリティ管理における「完全性」という用語は何を意味しますか?

A) 不正使用から情報​​を保護する
B) IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
C) 情報の正確性、完全性、正確性
D) 情報へのアクセスを監視する

Solutions: