Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26

Oracle 1Z0-1064-26 Actual PDF
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Oct 08, 2026
  • Q & A: 79 Questions and Answers
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About Oracle 1Z0-1064-26 Exam

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Migration and Integration- Data import/export
  • 1. Import Management tool
    • 2. FBDI import
      Topic 2: Customer Entitlements and Action Plans- Entitlements and SLAs
      • 1. Milestones and operating calendars
        • 2. Coverage and service tiers
          • 3. Notifications and performance tracking
            - Action Plans
            • 1. Execution within service requests
              • 2. Action plan templates
                Topic 3: Work Assignment and Routing- Queues and assignment rules
                • 1. Queue configuration
                  • 2. Assignment rules based on SR attributes
                    • 3. Agent capacity and availability
                      - Omnichannel routing
                      • 1. Cross-channel workload distribution
                        • 2. Work starvation prevention
                          Topic 4: Computer Telephony Integration (CTI)- Telephony integration setup
                          • 1. Call flows configuration
                            • 2. Screen pop functionality
                              • 3. Redwood CTI toolbar setup
                                Topic 5: Productivity and Contact Center Tools- Agent productivity tools
                                • 1. Dashboards and analytics
                                  • 2. SmartText configuration
                                    • 3. Hotkeys and shortcuts
                                      Topic 6: Managing and Extending Service Requests- Application Composer extensions
                                      • 1. Custom objects and fields
                                        • 2. Groovy scripting for business logic
                                          • 3. Object workflows
                                            - Service Request configuration and lifecycle management
                                            • 1. SR outcomes and resolutions
                                              • 2. Service catalog and category hierarchy
                                                • 3. Profile options and system configuration
                                                  • 4. Scheduled processes and automation
                                                    • 5. User and role management
                                                      Topic 7: Notifications, Emails, and Interactions- Notifications and collaboration
                                                      • 1. Internal collaboration tools
                                                        • 2. In-app notifications
                                                          - Email processing
                                                          • 1. Email templates and interaction tracking
                                                            • 2. Inbound/outbound email channels
                                                              Topic 8: Digital Customer Service and Chat- Chatbot and automation
                                                              • 1. Virtual assistant configuration
                                                                - Digital Customer Service (DCS)
                                                                • 1. Embedding Fusion Service in external apps
                                                                  • 2. UI themes and branding
                                                                    Topic 9: Redwood UX and AI Features- AI capabilities
                                                                    • 1. Knowledge recommendations
                                                                      • 2. SR classification AI
                                                                        - Redwood interface configuration
                                                                        • 1. Workflow implementation platform
                                                                          • 2. Activities timeline

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            Question #1

                                                                            Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

                                                                            • A. It enables anonymous users to search the DCS knowledge base.
                                                                            • B. It does not require matching passwords between Engagement Cloud and DCS.
                                                                            • C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
                                                                            • D. It is configured exclusively via the Engagement Cloud Security Console.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A,D  🗳️

                                                                            Question #2

                                                                            Digital Customer Service application configuration settings in json.cfg include which four options?

                                                                            • A. Service request links
                                                                            • B. Knowledge management language locales
                                                                            • C. Default communication preferences
                                                                            • D. Knowledge management article links
                                                                            • E. Default timezone
                                                                            • F. Default chat channel preferences
                                                                            • G. Product and category filtering
                                                                            • H. Default notification preferences
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A,B,D,G  🗳️

                                                                            Question #3

                                                                            Which two are true characteristics about the lifecycle of a service request?

                                                                            • A. "Closed" status is set by an automatic job after a specified number of days.
                                                                            • B. Users can reopen a service request when the status is set to "Closed".
                                                                            • C. "Customer working" is one of the five seeded status types.
                                                                            • D. Users can reopen a service request when the status is set to "Resolved".
                                                                            • E. If required, users can manually set the "Closed" status for a service request.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A,D  🗳️

                                                                            Question #4

                                                                            Which three subobject functions are included in the REST API for Service Requests (SRs)?

                                                                            • A. Update resource member
                                                                            • B. Update resource manager
                                                                            • C. Delete message
                                                                            • D. Update SR reference
                                                                            • E. Delete activity
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A,D,E  🗳️

                                                                            Question #5

                                                                            You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
                                                                            Which three steps should you perform to configure user self-registration in your DCS application?

                                                                            • A. Configure the self-registrations to restrict registration to only existing Contacts.
                                                                            • B. Disable the anonymous access option in your DCS application.
                                                                            • C. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
                                                                            • D. Configure your self-registrations so that they are automatically approved.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A,B,D  🗳️

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