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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?

A) Universal Process Notation (UPN)
B) Entity Relationship Diagram (ERD)
C) Cross-functional flowchart

2. A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?

A) Failure to validate the application against the functional requirements
B) Failure to include all stakeholders in the requirements gathering process
C) Failure to perform thorough unit testing during the development process

3. The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?

A) Small
B) Valuable
C) Negotiable

4. Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

A) Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
B) send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.
C) Use multiple forms of communication; build trust; show empathy; and get commitment for next

5. The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?

A) The Enterprise
B) The Sponsor
C) The project

Solutions: