HP Servicing HP Desktops , Workstations , and Notebooks : HP2-H08

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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

Question 1

After installing new software, a customer reports an operating system failure that results in random blue screens.
What is the first option you should recommend for this customer?

A. Use Microsoft System Restore to return to a previous known working state.
B. Repair the operating system using the operating system CD/DV
C. Replace the hard drive.
D. Restore the operating system from the operating system CD/DVD.

Question 2

What should you do first when a processor displays a temperature warning?

A. Reseat the processor.
B. Check the environment.
C. Install a new processor fan.
D. Replace the cache.

Question 3

HOTSPOT
Click the part of the graphic that identifies the Mobile PCI eXpress Module (MXM) card.

Question 4

A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?

A. Check the battery with the Battery Health Check Utility.
B. Replace the notebook system board.
C. Verify that the docking station AC adapter has the correct wattage.
D. Replace the battery under warranty.

Question 5

According to HP best practices, where should you verify the service history for a specific computer?

A. Microsoft Windows System Information
B. The Service Media Library (SML)
C. customer-supplied service records
D. Channel Services Network (CSN)

Solutions: