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| Section | Objectives |
|---|---|
| Topic 1: Customer Requirements & Solution Design | - Scalability and migration strategies - Cost optimization and ROI in SMB deployments |
| Topic 2: Sales Process & Competitive Positioning | - Value-based selling techniques - Competitive differentiation in SMB UC market |
| Topic 3: Small & Medium Business Sales Fundamentals | - SMB market positioning and customer segmentation - Sales strategy for SMB communication solutions |
| Topic 4: IP Telephony & Network Fundamentals | - SMB telephony system deployment models - VoIP basics and SIP concepts |
| Topic 5: Siemens OpenScape SMB Solutions | - OpenScape Office architecture and capabilities - Unified Communications for SMB customers |
1. Which model of the Business Communications Manager (BCM) would you choose to serve 20 to 32 stations?
A) BCM 400
B) BCM 50
C) BCM 100
D) BCM 200
2. Which best describes the Optimize customers under OpenPath?
A) Customers who want to make operational cost savings with minimal change to their current infrastructure and systems.
B) Customers who want to replace the older systems with new unified communication solutions.
C) Customers who will make specific investments in upgrading some elements if the business case is right.
D) Customers who want to focus around the implementation of new applications and solutions in their own right.
3. How do HiPath 3000 and HiPath OpenOffice help in reducing energy usage? (Choose two)
A) These solutions allow ad hoc conferences to happen effectively.
B) These solutions provide HD user experience.
C) These hot desk and mobility solutions help implement desk sharing schemes.
D) These solutions reduce office space to maintain, heat and air-condition.
4. What does "Open" in Open Communications signify?
A) Siemens provides Software Development Kits (SDKs) and Application Program Interfaces (APIs) that allow better and easier voice integration.
B) Siemens Open Communications strategy is based on the Open Service Delivery principle.
C) Siemens Unified Communications solutions increase the operational costs due to complex technologies.
D) Siemens Unified Communications solutions require customers to buy the entire solution instead of the relevant solution elements.
5. Which best describes the contact center solutions that HiPath 3000 offers for managing customer calls? (Choose two)
A) Authentication and media and signaling encryption.
B) Complex, multi-site contact center functionality networked together into a single system.
C) Functionality ranging from simple call distribution groups to multi-media.
D) In and out-bound call routing systems.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: A | Question # 5 Answer: C,D |
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