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Salesforce MCAE-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Personalizing the Prospect Experience | 8% | - Design personalized interactions
- Implement consent and preference management
- Recommend engagement enhancements
|
| Topic 2: Reporting, Metrics, and Analytics | 12% | - Configure and customize reports and dashboards
- Define relevant KPIs and metrics
- Interpret results and recommend improvements
|
| Topic 3: Sales Emails and Alerts | 6% | - Maximize sales and marketing alignment
- Configure Sales Emails and Alerts features
|
| Topic 4: Email Marketing | 10% | - Optimize email content and performance
- Ensure deliverability and compliance
- Apply email marketing standards and best practices
|
| Topic 5: Automating Business Processes | 17% | - Build lead nurturing and campaign workflows
- Design engagement programs and sequences
- Select appropriate automation tools
|
| Topic 6: Account Configuration | 16% | - Usage governance and permission strategies
- Data migration and integrity maintenance
- Technical setup and architecture planning
|
| Topic 7: Evaluation | 17% | - Design strategies to identify customer needs
- Assess existing infrastructure and marketing maturity
- Analyze business requirements and recommend solutions
|
| Topic 8: Lead Management | 14% | - Design lead generation strategies
- Implement scoring and grading models
- Configure lead routing and handoff processes
|
Salesforce Certified Marketing Cloud Account Engagement Consultant Sample Questions:
LenoxSoft sends an operational email to all prospects, but finds there are some prospects that did not receive the email.
Why would this happen?
- A. The prospects were set to "false" for opted out and set to "true" for do not email.
- B. The prospects were set to "true" for opted out and set to "false" for do not email.
- C. The prospects are opted out of the list used on the operational list email send.
- D. The prospects were on a suppression list used on the operational list email send.
Reveal Solution
Discussion
LenoxSoft has two Marketing Cloud Account Engagement accounts: Account A and Account B.
Both accounts are syncing with the same Salesforce org. Their marketing teams have consolidated and have decided to merge Account B into Account A.
What action should they take to successfully complete the migration?
- A. Include prospect activity history from Account B in their prospect import if they want to retain it.
- B. Get a brand new Marketing Cloud Account Engagement org and migrate both Account A and Account B into it.
- C. Export existing custom field mappings to import desired fields into Account A.
- D. Manually rebuild any automations built in Account B in Account A.
Reveal Solution
Discussion
Correct Answer: D 🗳️
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How many automation rules can you have
- A. Marketing Cloud Account Engagement Growth Edition: 50 Marketing Cloud Account Engagement Plus Edition: 100 Marketing Cloud Account Engagement Advanced Edition: 150
- B. Marketing Cloud Account Engagement Growth Edition: 100 Marketing Cloud Account Engagement Plus Edition: 150 Marketing Cloud Account Engagement Advanced Edition: 200
- C. Always 100
- D. Marketing Cloud Account Engagement Growth Edition: 50 Marketing Cloud Account Engagement Plus Edition: 100 Marketing Cloud Account Engagement Advanced Edition: 200
Reveal Solution
Discussion
LenoxSoft has been using Marketing Cloud Account Engagement and Salesforce for one year and have enabled Einstein Behavior Scoring.
What guidance should the system administrator give to the LenoxSoft sales team so they can gain context into why their prospects are being scored the way they are?
- A. To access the B2B Marketing Analytics app so they can look through the campaigns that the prospects have engaged with over the last year.
- B. To read the lead score rationales to gain additional context around positive or negative reasons a prospect is scored the way they are.
- C. To always book a follow up call with prospects and record notes from the call in the Marketing Cloud Account Engagement Notes field for future review.
- D. To read the behavior score rationales to gain additional context around positive or negative reasons a prospect is scored the way they are.
Reveal Solution
Discussion
LenoxSoft currently operates with two Marketing Cloud Account Engagement Business Units (PBUs), one for their United States division and another for their European division. In the new year, each business unit (BU) is planning on building the same set of marketing assets and will use them to run the similar campaigns.
Once connected campaigns have been enabled, what approach should be recommended?
- A. Add the Einstein Campaign Insights component to campaign page layouts > Create a parent campaign that is not related to any BUs and create two child campaigns, each related to a single BU > Enable 'Include child campaigns" on the parent campaign
- B. Create a separate campaign for each BU > Create a new dataset in Salesforce reports that only includes the created campaign > Open a dashboard using this dataset to display an aggregated view of the campaign performance metrics from across both BUs
- C. Create a campaign that is related to both BUs > Create a new dataset in B2B Marketing Analytics that only includes the created campaign > Open a dashboard using this dataset to display an aggregated view of the campaign performance metrics from across both BUs
- D. Add the Engagement History component to campaign page layouts > Create a parent campaign that is not related to any BUs and create two child campaigns, each related to a single BU > Enable "Include child campaigns" on the parent campaign
Reveal Solution
Discussion