CIS-ITSM Questions Prepare with Learning Information! 2024 Regularly updated
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ServiceNow CIS-ITSM certification is recognized as a valuable credential by IT organizations across the globe. It is an essential certification for IT professionals who want to demonstrate their expertise in ITSM and ServiceNow platform implementation. Certified Implementation Specialist - IT Service Management certification exam is challenging, and it requires a significant amount of preparation and dedication. However, with the right resources and training, individuals can pass the exam and gain the recognition and respect that comes with being a ServiceNow CIS-ITSM certified professional.
ServiceNow CIS-ITSM certification exam is intended for individuals who have a deep understanding of ITSM processes and ServiceNow platform functionality. CIS-ITSM exam is designed to test the candidate's ability to configure and customize ServiceNow ITSM applications, implement ITSM processes, manage incidents, problems, changes, and service requests, and integrate ITSM with other ServiceNow applications. Individuals who pass the exam will demonstrate their ability to design and implement ITSM solutions that meet the needs of the business.
NEW QUESTION # 26
Which field on a Configuration Item record may be used to expedite Incident routing and resolution?
- A. Approval group [change_control]
- B. Due Date [due]
- C. Maintenance Schedule [maintenance_schedule]
- D. Support Group [support_group]
Answer: D
Explanation:
NEW QUESTION # 27
For the majority of Catalog Items, the customer requires Quantity and Price to be displayed. However, for one Item, the customer would like to omit these two fields. Which of the following approaches should be used to satisfy this requirement?
- A. Set 'Use cart Layout ' to false on the Catalog Item and set both 'No Quantity' and 'Omit Price in Cart' to true.
- B. Set both 'No Quantity' and 'Omit Price in Cart' to true on the catalog item.
- C. Write a catalog client script for the item and use g_form.setDisplay() to hide each field.
- D. Cart options are set using system properties and can not be changed for individual items.
Answer: A
NEW QUESTION # 28
A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?
- A. describeSObjects()
- B. Dynamic Schema binding
- C. SOSL queries
- D. REST API
Answer: A
NEW QUESTION # 29
It is important to define the VIP users in order to correctly calculate incident priority.
- A. True
- B. False
Answer: B
Explanation:
No logic is added for incidents received from VIP callers. The only change is that a decoration is added next to the Caller field and the Caller text becomes red.
NEW QUESTION # 30
Which of the following is NOT a feature provided by Knowledge Management OOTB?
- A. Subscribing to articles
- B. Article versioning
- C. Integration with social networking platforms
- D. Import from Microsoft Word
Answer: C
Explanation:
Explanation
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.
NEW QUESTION # 31 
Consider the Apex controller above, that is called from a Lightning Aura Component.
What is wrong with it?
- A. Line 8: method must first serialize the list to JSON before returning
- B. Lines 1 and 6: class and method must be global
- C. Line 6: method must be static
- D. Line 1: class must be global
Answer: D
NEW QUESTION # 32
In the baseline instance, which of the following views are available for incidents? (Choose three.)
- A. Master
- B. Password
- C. Agent View
- D. Metrics
- E. Workspace
Answer: B,D,E
Explanation:
There is no such a view called Master or Agent View. Note: there is a view called Default View that is meant to be viewed by agents.
NEW QUESTION # 33
In change management, which record should be modified to restrict when a change can move to a specific state?
- A. ChangeRequestStateModel Script Include
- B. UI Action for the State Transition
- C. ChangeRequestStateModelSNC Script Include
- D. ChangeRequest Script Include
Answer: C
NEW QUESTION # 34
What is the purpose of "time_worked" field in incident table?
- A. This is a cumulative time logged by the users.
- B. It stores total elapsed time since the incident was created.
- C. It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).
- D. It stores total elapsed time since the incident state changed to "In Progress".
Answer: A
Explanation:
Explanation
This is a field that, if made visible on the form, can be filled by users and ServiceNow will accumulate the values entered by all users.
NEW QUESTION # 35
Incidents are stored what table?
- A. Incident [task_incident]
- B. Incident [sn_incident]
- C. Incident [incident]
- D. Incident [sn_task_incident]
Answer: D
NEW QUESTION # 36
Which of the following tables does the change_request_metric database view join? (Choose all that apply.)
- A. metric_instance
- B. task_sla
- C. change_request
- D. change_task
- E. metric_definition
Answer: A,C,E
NEW QUESTION # 37
Which of the following record types would you use in order to set up a new hired employee?
- A. Content Item
- B. Catalog Item
- C. Order Guide
- D. Record Producer
Answer: C
Explanation:
Explanation
Because setting up a new hired employee involves serveral requests like getting a laptop, installing software,
...etc and Order Guide should be used to combine several requests.
NEW QUESTION # 38
What will be the new state once you click on the "Start Fix" button in the problem form?
- A. Fix in progress
- B. In Progress
- C. Root Cause Analysis
- D. Assess
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 39
Which role is required to edit the Type field on a Change
- A. itil
- B. change_manager
- C. nobody
- D. admin
Answer: C
Explanation:
Explanation
Kind of a trick question. Nobody role can't *really* be assigned to edit the 'type' field.
NEW QUESTION # 40
Which table is used to store Q&A data for knowledge articles?
- A. kb_social_qa_question
- B. kb_qa
- C. kb_social_qa
- D. kb_social
Answer: A
NEW QUESTION # 41
Which of the following statements is true regarding Catalog Client Scripts?
- A. They run on the client-side.
- B. They run on the server-side.
- C. None of the listed answers.
- D. They can run either on the client-side or the server-side.
Answer: A
NEW QUESTION # 42
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam designed for individuals who want to demonstrate their knowledge and expertise in implementing and managing IT Service Management (ITSM) solutions using the ServiceNow platform. CIS-ITSM exam is intended for professionals who are responsible for implementing, configuring, and maintaining ITSM solutions in their organizations. Certified Implementation Specialist - IT Service Management certification exam is conducted by ServiceNow, a leading cloud-based platform that offers ITSM, IT operations management, and IT business management solutions.
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