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ServiceNow CIS-ITSM certification exam is an excellent opportunity for IT professionals to showcase their skills and knowledge in IT service management. Certified Implementation Specialist - IT Service Management certification is globally recognized and is highly valued by employers. By earning this certification, professionals can enhance their career prospects and become a valuable asset to their organizations.
NEW QUESTION # 34
Which table is the base class for the Configuration Management Database?
- A. Base Item [cmdb_base_item]
- B. Base Configuration Item [cmdb]
- C. Asset [asset]
- D. Configuration Item [cmdb_ci]
Answer: B
Explanation:
Explanation
Over 500 classes extend Base Configuration Item [cmdb], the base class for CMDB. All technical Configuration Items extend from Configuration Item [cmdb_ci]. Non-technical Configuration Items, such as equipment extend directly from Base Configuration Item.
NEW QUESTION # 35
How to see which record producers and catalog items are using a certain variable set?
- A. Check the Variable Sets Mapping table.
- B. In the variable set, check the "Record Producers" related list.
- C. In the variable set, check the "Included In" related list.
- D. None of the listed answers.
Answer: C
NEW QUESTION # 36
What are the most common ways to create problems? (Choose two.)
- A. Manually using the Problems related list on a change.
- B. Manually using the Create New module.
- C. Using the Create Problem Virtual Agent Conversation.
- D. Using a third-party integration.
- E. Using the Create Problem UI action on an incident.
Answer: B,E
NEW QUESTION # 37
Technical configuration items extend the Base Configuration Item table.
- A. True
- B. False
Answer: B
Explanation:
Technical configuration items extend the cmdb_ci table instead of Base Configuration Item (cmdb) table.
NEW QUESTION # 38
A user changes roles from an EMEA sales representative to a US sales representative.
How will this impact the ownership-based sharing rules for the user's records?
- A. None of the ownership-based sharing rules are recalculated.
- B. All of the ownership-based sharing rules are recalculated.
- C. This will only affect ownership-based sharing rules if the user moves up in the role hierarchy.
- D. This will affect the ownership of records for standard objects but NOT custom objects.
Answer: B
NEW QUESTION # 39
Which of the following roles can close a problem? (Choose three.)
- A. problem_coordinator
- B. problem_task_analyst
- C. itil
- D. problem_administrator
- E. problem_manager
Answer: A,D,E
Explanation:
Itil users cannot close problems.
NEW QUESTION # 40
Which table does the Incident table extend from?
- A. ci_incident
- B. case
- C. base_incident
- D. task
Answer: D
NEW QUESTION # 41
Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.
How can an administrator meet this requirement?
- A. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings.
- B. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.
- C. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings.
- D. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings.
Answer: B
NEW QUESTION # 42
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?
- A. Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.
- B. Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.
- C. Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.
- D. Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.
Answer: A
NEW QUESTION # 43
According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.
- A. False
- B. True
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 44
Which of the following properties is used to decide which knowledge base will be used to create known error articles for problems?
- A. problem.knowledgebase.known_error_article
- B. knowledgebase.known_error_article
- C. problem.knowledge.known_error_article
- D. problem.known_error_article
Answer: A
NEW QUESTION # 45
Which role is required to edit the Type field on a Change
- A. change_manager
- B. admin
- C. itil
- D. nobody
Answer: D
Explanation:
Explanation
Kind of a trick question. Nobody role can't *really* be assigned to edit the 'type' field.
NEW QUESTION # 46
Which script action is called once "Communicate Fix" is clicked?
- A. Copy Prblm Fix to Incdnt Comments
- B. Copy Prb fix to Inc comments
- C. Copy Problem Fix
- D. Copy Prb fix to Inc
Answer: B
NEW QUESTION # 47
How can an administrator ensure article managers use specified values for custom article fields?
- A. Create a formula field on the article.
- B. Use field dependencies on article types.
- C. Create different article types for different requirements.
- D. Require a field on the page layout.
Answer: B
NEW QUESTION # 48
ServiceNow doesn't recommend having a service for generic requests in the service catalog.
- A. True
- B. False
Answer: B
Explanation:
It is actually recommended to have a generic request in the Service Catalog.
NEW QUESTION # 49
The Requirements Workshop answers the questions "Where would we like to be, where do we start, and how do we get there?"
- A. True
- B. False
Answer: B
Explanation:
Explanation
This question is answered by the Roadmap Workshop. Requirements Workshops focus on aligning customer process with platform capabilities.
NEW QUESTION # 50
Which of the following links can be used in order to customize the Caller sys_popup view in the incident form?
- A. https://<<your instance name>>.service-now.com/sys_user.do?sysparm_view=sys_popup
- B. https://<<your instance name>>.service-now.com/incident.do?sysparm_view=sys_popup
- C. https://<<your instance name>>.service-now.com/user.do?sysparm_view=sys_popup
- D. https://<<your instance name>>.service-now.com/caller.do?sysparm_view=sys_popup
Answer: A
NEW QUESTION # 51
Which of the following users has the permission to reopen an incident?
- A. Itil User
- B. None of the listed answers
- C. Incident Manager
- D. Itil Admin
- E. Incident caller
Answer: E
Explanation:
Explanation
Only the incident opener can reopen it.
NEW QUESTION # 52
UC Loans is a small company with a part time Salesforce administrator. UC Loans wants to create a Loan__c record whenever an Opportunity is won.
What is the optimal solution for UC Loans to accomplish this?
- A. Workflow Rule
- B. Process Builder
- C. Apex Trigger
- D. Quick Action
Answer: B
NEW QUESTION # 53
What is the name of the view that can be configured to control the fields displayed when a user hovers over te reference icon next to a reference field?
- A. sys_popup
- B. tool_tip
- C. reference_view
- D. mobile
Answer: A
Explanation:
NEW QUESTION # 54
What are the primary record types in configuration management?
- A. Asset Item (AI) and Relationship Type
- B. Business Service and Configuration Item (CI)
- C. Asset Item (AI) and Configuration Item (CI)
- D. Relationship Type and Configuration Item (CI)
Answer: D
NEW QUESTION # 55
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ServiceNow CIS-ITSM exam is a valuable certification for IT professionals who want to demonstrate their expertise in implementing and configuring ITSM solutions using the ServiceNow platform. Passing the exam requires a strong foundation in ITSM concepts and ServiceNow platform knowledge, as well as experience working with ServiceNow ITSM applications. By becoming certified, you can enhance your career prospects and demonstrate your commitment to providing high-quality ITSM solutions.
ServiceNow CIS-ITSM certification exam comprises of 60 multiple-choice questions, and the time allotted for the exam is 90 minutes. CIS-ITSM exam is conducted online and can be taken from anywhere in the world. The passing score for the exam is 70%, and the certification is valid for two years from the date of passing the exam.
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