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NEW QUESTION # 89
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
- A. Add the Salesforce Mobile and Lightning Experience action to the page layout.
- B. Create a custom Lightning App with the action.
- C. Include the action in the Salesforce Mobile Navigation menu.
- D. Modify compact Case page layout to include the action.
Answer: A
Explanation:
To make a quick action available on the Salesforce mobile app, you need to add it to the Salesforce Mobile and Lightning Experience Actions section of the page layout. You can use the Page Layout Editor to drag and drop the quick action onto the section.
NEW QUESTION # 90
What happens when an email is sent to a customer from a case?
- A. Case hierarchy is reset
- B. Case escalation is reset
- C. Case assignment rules are deleted
- D. Case escalation rules are deleted
Answer: B
NEW QUESTION # 91
Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?
- A. Create two record types, each with 3 page layouts.
- B. Create one record type with six Page Layouts.
- C. Create three record types, each with 2 page layouts.
- D. Create six record types, each with 1 page layout.
Answer: C
Explanation:
A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts, etc., to different users based on their profile or role. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. In this case, since Universal Containers has three separate lines of business with specific fields for each line; and since sales team needs different fields than service team; the administrator should create three record types for each line of business; and create two page layouts for each record type - one for sales team and one for service team. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5
NEW QUESTION # 92
When controlling and dependent fields are available in Connect Offline...
- A. You can only edit the dependent field
- B. You can only edit the controlling field
- C. You will be able to edit one, with it automatically updating the other
- D. The logic between them is not available
Answer: D
NEW QUESTION # 93
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
- A. Add the Salesforce Mobile and Lightning Experience action to the page layout.
- B. Create a custom Lightning App with the action.
- C. Include the action in the Salesforce Mobile Navigation menu.
- D. Modify compact Case page layout to include the action.
Answer: A
NEW QUESTION # 94
If a user has public read-only access to records [that he/she does not own], the following are true.
- A. The user can view the record but not edit it
- B. The user can change the owner of the record
- C. The user can report on the record
- D. The user can view and delete the record, but not edit it
- E. The user can search for the record
Answer: A,C,E
NEW QUESTION # 95
When creating a recurring event what are the maximum occurrences by interval?
- A. Daily: 100 Weekly: 53 Monthly: 60 Yearly: 10
- B. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 5
- C. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 10
- D. Daily: 365 Weekly: 52 Monthly: 12 Yearly: 1
Answer: A
NEW QUESTION # 96
An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?
- A. Reset their password and their security token.
- B. Add a permission set that allows them to import data.
- C. Append their security token at the end of their password to login.
- D. Use the Data Import Tool to mass import custom object records.
Answer: C
Explanation:
To use Data Loader to mass import new records to a custom object from a new API, the administrator will need to append their security token at the end of their password to login. The security token is an alphanumeric code that is required for API access when logging in from an IP address that is not trusted by Salesforce. The security token can be obtained from the user's personal settings or by resetting it via email. Adding a permission set, resetting the password and the security token, or using the Data Import Tool are not necessary for using Data Loader. Reference: https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.security_token.htm&type=5
NEW QUESTION # 97
A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?
- A. Dynamic Dashboards
- B. Dashboard Filters
- C. This is not possible
- D. Dashboard Snapshots
Answer: B
NEW QUESTION # 98
A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?
- A. Deactivate the former employees user record.
- B. Freeze former employees user record.
- C. Delete former employees user record.
- D. Change the formers users record to the new user.
Answer: A
Explanation:
To free up user licenses for new users, the administrator should deactivate the former employees user record. This will prevent them from logging in and using Salesforce resources, but preserve their historical activities and data. Deleting or freezing user records will not release user licenses. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_licensing.htm&type=5
NEW QUESTION # 99
Personalizing SFDC: If I want to update my personal info, email settings, etc. I have to:
- A. Contact head office
- B. Click "set up" in salesforce.com and edit my info
Answer: B
NEW QUESTION # 100
The Account owner, Opportunity Owners and case owners:
- A. Has to be from the Same Profile
- B. Has to be from the same Role
- C. Can be different Users
- D. Has to be the same user
Answer: C
NEW QUESTION # 101
Which data can be synched using the new Salesforce for Outlook?
- A. Custom objects
- B. Events
- C. Contacts
- D. Leads
Answer: B,C
NEW QUESTION # 102
How many app exchange apps can you install in UE?
- A. Unlimited
- B. 0
- C. 1
- D. 2
Answer: A
NEW QUESTION # 103
The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.
What should an administrator take into consideration when undeleting the field?
- A. The field history will remain deleted.
- B. The field needs to be restored from the recycle bin.
- C. The field needs to be re-added to page Layouts.
- D. The field needs to be re-added to reports.
Answer: D
NEW QUESTION # 104
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?
- A. Configure a validation rule
- B. Create formula field.
- C. Assign with an escalation rule.
- D. Use lead assignment rules.
Answer: D
Explanation:
To route new leads to the correct sales person based on the lead address, the administrator should use lead assignment rules that specify criteria based on lead fields such as City, State/Province, or Country, and assign leads that match those criteria to queues or users. Lead assignment rules can be triggered automatically when leads are created or manually by users. Creating a formula field, assigning with an escalation rule, or configuring a validation rule will not route leads to sales people. Reference: https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5
NEW QUESTION # 105
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers
- A. Check edition compatibility.
- B. Download into a Trailhead Playground.
- C. Install in a sandbox.
- D. Test Drive in a production org.
Answer: B,C
NEW QUESTION # 106
How long does a backup data export remain on Salesforce CRM before it is automatically deleted?
- A. 48 hours
- B. 12 hours
- C. 24 hours
Answer: C
NEW QUESTION # 107
The administrator at DreamHouse Realty added an email quick action to the Case page layout
and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?
- A. Email Notifications
- B. Email Alerts
- C. Email Templates
- D. Email-to-Case
Answer: D
NEW QUESTION # 108
What is the default report format for new reports created in report builder?
- A. Tabular
- B. Matrix
- C. Summary
Answer: A
NEW QUESTION # 109
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its
marketing campaigns.
How should an administrator deliver this information?
- A. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.
- B. Design a standard Campaign report and add the value Won Opportunities in Campaign field.
- C. Create a roll-up summary field on Opportunity to Campaign.
- D. Perform periodic data job to update campaign records.
Answer: B
NEW QUESTION # 110
Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.
What should an administrator configure to meet these requirements?
- A. Separate record types and Sales processes for the different types of opportunities.
- B. Public groups to limit record types and sales processes for opportunities.
- C. Different page layouts that control the picklist values for the opportunity types.
- D. Validation rules that ensure that users are entering accurate sales stage information.
Answer: A
NEW QUESTION # 111
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Salesforce ADX-201 is an exam that is designed to test the knowledge of new administrators in the Lightning Experience. ADX-201 exam focuses on the essential skills that are necessary for successful administration of Salesforce. It assesses the ability of the administrator to configure and manage the Salesforce platform, as well as to troubleshoot and resolve issues that may arise.
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