Genesys Certified Professional 7-Developer.Inbound Voice : GE0-702
- Exam Code: GE0-702
- Exam Name: Genesys Certified Professional 7-Developer.Inbound Voice
- Updated: Oct 06, 2026
- Q & A: 100 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Optimization | 10% | - Logging and monitoring tools - Performance tuning - Common issue resolution |
| Topic 2: Inbound Voice Solution Architecture | 25% | - SIP Server and Media Server configuration - Interaction Server setup - Genesys Framework and components |
| Topic 3: Configuration & Integration | 15% | - Database and third-party system integration - Security and access control - Configuration Server objects |
| Topic 4: IVR & VoiceXML Implementation | 20% | - VoiceXML 2.1/3.0 integration - Call treatment and prompts - GVP (Genesys Voice Platform) deployment |
| Topic 5: Routing Strategy Development | 30% | - Queue and agent selection rules - Universal Routing design - Inbound call flow logic |
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