This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hu-
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Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)
Which protocol is SIP Server using when in communication with Softswitch?
Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?
Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?
Which statements are correct?
Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?
You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?
How is the Genesys SIP Server licensed?
What is the response to REFER when the REFER method is used?
What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)
Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Monitoring & Troubleshooting | 15% | - Monitoring tools and metrics - Fault recovery and maintenance procedures - Common signaling and media issues - Log analysis and problem diagnosis |
| Topic 2: Installation & Configuration | 25% | - Software/hardware requirements - Basic configuration and parameter settings - Integration with Genesys Media Server - SIP Server installation and licensing |
| Topic 3: Integration & Interoperability | 15% | - Protocol translation and interworking - Connection to third-party SIP endpoints - Integration with Genesys Framework - Media control and signaling management |
| Topic 4: SIP Server Overview & Architecture | 25% | - SIP protocol fundamentals and call flows - SIP Server components and modules - Scalability and redundancy design - Deployment models and high availability |
| Topic 5: Routing & Call Processing | 20% | - SIP routing logic and strategies - Inbound/outbound call handling - ACD queues and routing points - Call classification and control |
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