Peoplecert ITIL Foundation (Version 5) : ITILFNDv5

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which activity focuses on securing and allocating necessary resources efficiently?

A) Build
B) Acquire
C) Deliver
D) Discover

2. Which BEST explains why an organization might choose to engage external suppliers?

A) To remove the need for oversight, governance, and internal management
B) To minimize reliance on third-party providers
C) To maintain greater control and visibility over service delivery
D) To obtain capabilities that are difficult to develop internally

3. What is a digital service?

A) A service that fully or largely relies on digital products.
B) A combination of technology resources designed for consumers
C) The transfer of goods from provider to consumer
D) A catalogue of services for consumers

4. Which concept is illustrated when an employee is granted permission to the company's new file- sharing platform for daily use?

A) Warranty
B) Access to resources
C) Utility
D) Goods

5. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

A) What is the vision?
B) Where are we now?
C) Take Action
D) Where do we want to be?

Solutions: