Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) : CMS7 Deutsch

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Elemente definiert das Schutzniveau in Information Security Management?

A) Das Geschäft
B) Der Service Level Manager
C) Der IT-Manager
D) Der ISO27001-Standard

2. Was ist die BESTE Beschreibung eines Operational Level Agreements (OLA)?

A) Ein Dokument, in dem einem Kunden beschrieben wird, wie die Dienste täglich ausgeführt werden
B) Eine Vereinbarung zwischen dem Dienstanbieter und einem anderen Teil derselben Organisation
C) Eine Vereinbarung zwischen dem Dienstanbieter und einer externen Organisation
D) Ein Dokument, in dem die Geschäftsservices für das Betriebspersonal beschrieben werden

3. Der Unterschied zwischen Servicemetriken und Technologiemetriken wird BEST als? Beschrieben.

A) Service-Metriken umfassen kritische Erfolgsfaktoren und Leistungskennzahlen. Zu den Technologiemetriken zählen Verfügbarkeit und Kapazität
B) Service-Metriken messen den End-to-End-Service. Technologiemetriken messen einzelne Komponenten
C) Service-Metriken messen jeden der Service-Management-Prozesse. Technologiemetriken messen die Infrastruktur
D) Service-Metriken messen Reifegrad und Kosten. Technologiemetriken messen Effizienz und Effektivität

4. Welches der folgenden Ziele verfolgt der Service-Übergang?

A) Qualitätswissen über Incident- und Problem-Management bereitstellen
B) Zum Planen und Verwalten von Einträgen im Servicekatalog.
C) Zum Planen und Verwalten der Ressourcenanforderungen für Releases
D) Zum Aushandeln von Service-Levels für neue Services

5. Kundenwahrnehmungen und Geschäftsergebnisse helfen zu definieren, was?

A) Kundenzufriedenheit
B) Gesamtbetriebskosten
C) Leistungsindikatoren
D) Der Wert einer Dienstleistung

Solutions: