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| Section | Objectives |
|---|---|
| Troubleshooting and Incident Resolution | - Common system and user issues
|
| System Monitoring and Maintenance | - Performance and availability monitoring
|
| SAP BusinessObjects Architecture and Components | - System architecture overview
|
| SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| User and Security Management | - Authentication and authorization concepts
|
1. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)
A) Support will come on site to apply the recommendation.
B) When notified, the partner support organization should contact the customer.
C) The customer should implement the recommendation within the report.
D) Nothing, the recommendation will be implemented automatically.
2. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?
A) Send customers short answers to avoid confusion.
B) Update the customer with the same solution you sent originally until the customer understands that solution.
C) Send the customer multiple possible solutions even if you have not tested them.
D) Update the customer with detailed step by step solutions using clear but short sentences.
3. Which of the following are functions of SAP Solution Manager? (Choose two)
A) Solution Monitoring
B) Backup and Recovery
C) Service Desk
D) Service Marketplace
4. What is SAP Solution Manager?
A) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
B) It is a relational database system that can be used as an alternative to databases from other vendors.
C) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
D) It is an application that is part of the SAP Supply Chain Management application.
5. After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?
A) Complete the problem description.
B) Ensure the end user activities are documented step by step.
C) Provides fixes in the form of patches.
D) Assign the incident to a product component.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: D | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: C |
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