WGU Information Technology Management QGC1 : Information-Technology-Management

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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. Which customer relationship management (CRM) feature includes digitized customer support processes, such as ticket routing and escalation?

A) Response queue analytics
B) Interaction history management
C) Channel preference management
D) Workflow automation

2. Which type of testing in the systems development life cycle (SDLC) focuses on how different components of the software work together?

A) Parallel testing
B) Acceptance testing
C) Integration testing
D) Unit testing

3. What is the purpose of an IT ethics policy?

A) To define values as adherence to internal technical policies
B) To encourage proper conduct in IT project budgeting
C) To require approval before implementing new technologies
D) To guide decisions based on values and standards

4. A director of software development observes friction between various team members. How should the director alleviate team friction?

A) Provide a public forum for anonymous feedback
B) Nurture competition among team members
C) Create a culture of showing appreciation
D) Ask each team member to provide weekly feedback via email

5. A company has no central system for tracking past interactions and key contact information for external clients.
Which type of software would solve this problem?

A) Knowledge repository index system
B) Internal file transfer scheduler
C) Customer relationship management
D) Supplier analytics evaluation tool

Solutions: