HP HP2-I14 - Selling HP Supplies 2020
- Exam Code: HP2-I14
- Exam Name: Selling HP Supplies 2020
- Updated: Sep 23, 2026
- Q & A: 36 Questions and Answers
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Customer-centric management
Customers are god, which is truth. Actually, each staffs of HP is sincere and responsible, and try their best to meet customers' requirements and solve the problems for them.
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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Portfolio | 30% | - HP specialty media and paper - HP JetIntelligence and ink technologies - Comparison with non-HP supplies - Original HP ink and toner cartridges |
| Topic 2: HP Supplies Sales Cycle & Value Proposition | 30% | - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits - Identifying customer needs and pain points - Quality, reliability, and yield advantages |
| Topic 3: HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP sales and support resources - HP Instant Ink and subscription services - Sustainability and environmental impact |
| Topic 4: Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
HP Selling HP Supplies 2020 Sample Questions:
Question #1
What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
- A. The toner's print gauge capabilities send alerts when the toner is low.
- B. The toner produces high-quality prints even in extreme temperature and humidity conditions.
- C. The toner uses a smaller ink particle for longer printhead life.
- D. The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
Correct Answer: D 🗳️
Question #2
Why is using remanufactured toner cartridges bad for business? (Select two.)
- A. Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
- B. Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
- C. Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
- D. Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
- E. Remanufactured toner cartridges generate more heat than Original HP cartridges.
Correct Answer: B,C 🗳️
Question #3
A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
- A. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
- B. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
- C. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
- D. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
Correct Answer: B 🗳️
Question #4
A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
- A. Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
- B. Original HP supplies meet eco-label criteria, lowering TCO.
- C. Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
- D. Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
Correct Answer: B 🗳️
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