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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Exam Price: | $450 USD |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Passing Score: | 70% |
| Exam Format: | Multiple Select, Multiple Choice |
| Related Certifications: | ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified System Administrator |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
| Section | Objectives |
|---|---|
| Topic 1: ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Topic 2: Change Management | - Change types and workflows - Approval and risk management |
| Topic 3: ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Topic 4: Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| Topic 5: Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
| Topic 6: CMDB and Service Mapping Concepts | - CMDB structure and relationships - Service dependencies overview |
| Topic 7: Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| Topic 8: Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
The procedure is easy and time-saving. As soon as you pay, you receive an email with the complete CIS-ITSM file attached — typically within about a minute — plus an instant download link, so you can download immediately and devote yourself to studying. If nothing arrives within two hours, check your spam folder and contact support. Store the materials on your phone, pad, or computer and install without limits. Updates are free for 365 days, emailed automatically on release, with a 50% renewal discount afterward.
One less thing to be nervous about. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims receive a full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. Prefer another attempt with different materials? Exchange your product for two others of equal value at no charge.
The latest exam information lists 60 questions for the CIS-ITSM exam within a 90 minutes-minute window. Practicing under those exact conditions is the best cure for exam-day surprises.
The ServiceNow Certified Implementation Specialist - IT Service Management blueprint is organized around these core domains:
Further domains appear in the full official outline; the question bank covers all of them.
By fitting study into the cracks of a busy life. The CIS-ITSM bank contains complete questions with expert-verified answers across the ServiceNow Certified Implementation Specialist - IT Service Management objectives, stored easily on your phone, pad, or computer for spare-time review — and the PDF prints cleanly when you prefer paper, because marking key points by hand genuinely enhances memory. Assess everything first through the free demo on our site, pay securely through the Credit Card system, and rest assured your personal information is never shared with third parties without permission.
ServiceNow lists the following official training resources:
Structured courses pair well with spare-time question practice for steady, low-stress progress.
ServiceNow specifies these prerequisites for the ServiceNow Certified Implementation Specialist - IT Service Management: Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience.
Check the authoritative wording on the official certification page before booking.
At present, the CIS-ITSM exam requires a passing score of 70%, and registration costs $450 USD. ServiceNow sets both figures and may adjust them, so verify on the official site before you schedule.
Use the official registration channels below:
Pick a test center or online slot that suits your routine, and book early — calm planning beats last-minute pressure.
Which state will a General Problem record automatically move through if the required fields are completed?
Correct Answer: C 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?
Correct Answer: D 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?
Correct Answer: D 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
When using the Email CIient, what is the difference between an Email Template and a Quick Message?
Correct Answer: B 🗳️
What is KCS (Knowledge Centered Services)?
Correct Answer: B 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
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